Privacy Policy

Zomak Tools ("Zomak Tools", "we", "us", or "our") is a website operated by Saifee International, the parent company of ZOMAK Power Tools and IBMQ Professional Tools. We respect your privacy. This Policy explains what information we collect through our website and dealer enquiry channels, how we use it, and the choices available to you.

1. Information We Collect

We collect information that you choose to share with us, and limited technical information collected automatically when you use our website.

• Contact details you submit through our enquiry or dealer-application forms, such as name, phone number, email address, business name and location.
• Enquiry details such as the product category you're interested in, order quantities, or the message you send us.
• Business information shared for dealer onboarding, such as GST number, shop or firm name, and billing/shipping address.
• Technical information such as browser type, device type, and pages visited, collected automatically to help us understand site usage.

2. How We Use Information

We use the information we collect to:

• Respond to product, pricing and dealership enquiries.
• Process and fulfil orders placed by dealers, retailers and partners.
• Maintain our dealer and retailer network records.
• Share relevant updates about ZOMAK and IBMQ products, pricing or promotions with businesses that have engaged with us.
• Improve our website, product range and customer support.
• Meet legal, tax and regulatory obligations applicable to our business.

3. Sharing With Dealers & Partners

We do not sell your personal information. We may share necessary details with:

• Logistics and courier partners, solely to deliver orders.
• Payment processors, where applicable, to complete transactions.
• Professional advisors (such as auditors) where required for legitimate business or legal purposes.
• Government or regulatory authorities, where disclosure is required by law.

4. Cookies

Our website may use essential cookies to keep the site functioning correctly, and basic analytics cookies to help us understand how visitors use the site. You can control or disable cookies through your browser settings; some parts of the site may not function as intended if cookies are disabled.

5. Data Security

We take reasonable technical and organisational measures to protect the information you share with us against unauthorised access, alteration, disclosure or loss. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including maintaining dealer records and meeting our legal, accounting and tax obligations, after which it is securely deleted or anonymised.

7. Your Rights & Choices

You may write to us at any time to:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information, subject to our legal and business record-keeping obligations.
• Opt out of promotional communications from us at any time.

8. Children's Privacy

Our website and services are intended for business use by adults, dealers, retailers and professionals. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The updated version will be posted on this page with a revised "last updated" date.

10. Contact Us

For any questions about this Privacy Policy or how we handle your information, please reach out to us at info@saifeeinternational.com or write to our registered office address listed in the footer below.