Return & refund policy

• Orders can be cancelled free of charge any time before dispatch, normally within 24 hours of payment.
• To cancel, call +91 8780742866 or email saifeetoolscenter@gmail.com with your order number (ZMK-XXXXXXXX-XXXX).
• Once the goods have been handed over to the courier or transporter, the order can no longer be cancelled.

• Report any damage, manufacturing defect or wrong item within 48 hours of delivery.
• Please share clear photographs or a short video of the product, the packing and the courier label.
• After verification we will send a free replacement or, if a replacement is not available, a full refund.

• Unused products in their original packing may be returned within 7 days of delivery.
• Return courier charges for non-defective returns are borne by the customer; the ₹200 delivery charge is not refundable.
• Consumables (blades, bits, abrasives, spares) that have been used, and products damaged by misuse, overload or unauthorised repair, cannot be returned.

• Approved refunds are processed to the original payment method through our payment gateway.
• The amount is normally credited within 5–7 working days of approval, depending on your bank.
• You will receive a confirmation on your registered mobile number or email once the refund is initiated.

Manufacturer warranty claims are handled separately from returns. Contact our support team with the invoice and the serial number of the tool and we will guide you to the nearest service point.